A new salesman was appointed as sales person at a super market.
While on one of his shifts, a lady approached him and asked if they had ‘Peach Jam’ to which he bluntly replied, “Out of stock.”.
At this, the lady immediately turned to leave the shop in disgruntled.
It was then that the manager, who had been looking on, called him aside and told him, “When a customer asks for a product that is out of stock, you apologise for its unavailability, and then offer other types of the same product. For instance in this case if it was peach jam; offer other types of jam like pineapple jam, guava, apricot jam and so on.”.
After few hours next, came in another lady who asked him for toilet paper and he politely replied, “I am sorry madam, we do not have any toilet paper right now in stock but you could try some Carbon Paper or Sand Paper”.